Clean at Sephora
- Why is the "Clean at Sephora" programme undergoing changes?
- What are the benefits of the new seals in the "Clean at Sephora" programme?
- Who is the team Sephora partnered with to define the seals?
- How are the new seals different from the old versions?
- What are the changes being made to the "Clean at Sephora" programme?
- How do the new seals differ from the previous "Good For" seal seen in Sephora stores in Europe and "Planet Positive" seal seen in Sephora stores located in the US, South East Asia and Oceania?
Orders
- How do I place an order?
- Where is my order confirmation number?
- How do I know if my order went through?
- Why does my order status show 'Payment Pending'?
- Can I make changes to or cancel my order once it's been placed?
- I am having issues using the coupon/voucher code
Delivery
- How can I track my order?
- What are your delivery options and how much is shipping?
- Am I able to choose what time my parcel gets delivered?
- I was not/ am not available to receive my parcel upon delivery.
- What should I do if there's a delay in my delivery?
- Do you process orders during Public Holidays?
Payment
Refunds, Returns and Exchange
Sephora Beauty Pass
- I have questions redeeming my Beauty Pass Rewards
- I signed up as a Beauty Pass Member in one of the Sephora stores. Do I need to sign up online again?
- I signed up as a Beauty Pass Member in one of the Sephora stores. How can I activate my Beauty Pass Membership online?
- I forgot to flash my virtual Beauty Pass Card in store. How do I get the points from that purchase credited to my account?
- Can I earn points when I shop overseas?
- What is Sephora Beauty Passport?
Others
- I am using Apple's email services, why am I not receiving emails from Sephora?
- I have been contacted from a Sephora email, is it legitimate?
- Are your products authentic?
- Can I get a list of ingredients for a product?
- Can you notify me when an out of stock product is back in stock?
- Do you offer product samples?