Apple has recently made some changes in their email services and if your email address ends with @icloud.com, @me.com, or @mac.com, you will not receive some of our emails.
We are working with Apple to make sure you'll receive emails again. In the meantime, you may refer to the table below on the next steps you can take:
| Email Type | Next Steps for Customers |
| Password Reset | Please Contact CS for further assistance |
| Account validation (sign up) / Verification (sign in) | Please Contact CS for further assistance |
| e-gift card | Please Contact CS, we can help you send the e-gift card to another email address |
| Payment failure | Please Contact CS, we can help provide you with a retry payment link |
| Order Cancellation | For Status Check, please contact CS. For cancellation requests, please note that we are unable to cancel an order that was successfully placed |
| Order Confirmation (Online Order) / E-receipts (Store Purchase) | For Order Confirmation (Online Order), please contact CS. For Store E-receipts: N/A - Fix Pending |
| Click and Collect | Please Contact CS so we can help check your order status. |
| Ship From Store | |
| Various Online Order Status Emails | |
| Account Update | Please Contact CS so we can help check your account details. |
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