What if my item was missing, incorrect, damaged, or faulty?

We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team so that we can make things better. Fill up our webform here and select the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.

Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number

Please do not dispose of or throw away any of the items you're writing in about! Sephora may arrange to collect the product.

Also relevant: What is the return process?