Am I able to return an online purchase?
Yes. Depending on the reason, you may return for a refund or credit voucher. For more information, please refer to the table below:
| Return Reason | Refund | Credit Voucher |
| My Item arrived Damaged/Faulty | YES | YES |
| I’ve tried the product and have changed my mind | NO | NO |
| My product is unused but I’ve changed my mind | NO | YES |
| I have received the wrong item | YES | YES |
| I’ve tried the product and experienced an allergic reaction | YES | YES |
| One of the items I ordered was missing | YES | YES |
How do I return an online purchase?
To start a return for an online purchase, please contact our Customer Service here and include the following details in your enquiry:
- Order Number
- Name of the Item
- Reason for return
- Item Photo
Our team will guide you on the next steps depending on the nature of your return.
Am I able to return an item bought from Sephora in another country?
All returns for international purchases are currently not available.
You might also want to read:
What is the return and exchange policy?
What do I do if I had an allergic reaction?
What if my parcel contains damaged, incorrect, or missing items?
Comments
0 comments
Article is closed for comments.